Returns & Exchanges
At Tèobokki Store, we strive to ensure your snacks and ingredients arrive in perfect condition. Due to the perishable nature of our food products, we offer a flexible return policy for items that are damaged, expired, or incorrect upon delivery.
Inspect Your Order
Upon receiving your package, please immediately check all food items for any signs of damage, leakage, or quality issues.
Contact Customer Support
If you find a problem, email our support team within 48 hours of delivery with your order number and clear photos of the affected products.
Receive Authorization
Our team will review your request and, if approved, provide you with a return authorization number or instructions for a replacement.
Process Refund or Replacement
Once your claim is validated, we will issue a full refund to your original payment method or ship out a fresh replacement at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing